We should only contact you in 4 different events
And we will never ask for information of consequence. Such as: Passwords, or anything with numbers.
You are new: Welcome!
We love new sign-ups and will place a courtesy call, usually, within the 24hrs in which you signed up.
We just want to introduce our Support number into your phone contacts, say hello, and get you the best start on our site. This call should only happen once. This is how we let you know we are here, should you have any questions.
You made an inquiry: You can contact us via Live Chat, Call, or Email.
Sometimes we feel you've waited long enough and are eager to solve the problem. So we might place a call.
If we can't reach you by phone, but you in some way let us know you're new and want to learn; we might send an email with some introductory links and information.
Other times we may be trying to transition from chat, or email, to a call. Most problems are easier solved if we can talk you through it. Sometimes we just need clarification or confirmation.
There is, of course, the issue of security and we can't do everything via messaging. Calling, in this case, is just a matter of efficiency.
WE have an inquiry or information: We like to keep up to date on the status of our customers.
If we feel there is a security concern or notice discrepancies that could later cause you problems, we will certainly try to get in contact.
Sometimes we just want to follow up on a problem you used to have. There are times when our customers want to figure it out themselves. We just want to make sure that they do.
There are also times, although rare, where we didn't have an answer. In the event this happens we will try to find the problem and contact you once we do.
Maybe we noticed you tried to do something and were unsuccessful. Some customers try to subscribe and a minor error prevents it.
You've left the site:
This, admittedly, is not always consistent. But we are constantly growing and love feedback. We don't ask for any more than you want to give. This is, of course, not required but greatly appreciated.