Payments
Can you set up recurring payments for your affiliates?
Yes, recurring payments can be set up for affiliates, where the payment amount and frequency can be automated.
What's the fastest way to make payments?
The fastest way is to use virtual cards, which can be sent online and used immediately. ACH payments and checks will take longer.
What happens if a payment is reversed or returned?
If a payment is reversed or returned, you will be notified, and the system will update the status accordingly.
Can you get paid immediately after an ACH payment is made?
No, ACH payments take 4-6 business days to be processed, but you can speed up the process using a security deposit.
Can you integrate payment links into your system for affiliates to fill out their information?
Unfortunately, the process for requesting affiliate bank account details is done individually. You can send links to affiliates, but they will need to fill out the required information one at a time.
What are the next steps to start using the platform?
Businesses can sign up for an account, complete the one-time verification process, and add a bank account. Once this setup is complete, they can start receiving payments and use the platform for cross-border transactions.
How can businesses send payments to vendors?
Businesses can send payments to vendors using ACH or wire transfer. A $10 fee is charged for wire transfer per transaction, with no additional fees for the vendors.
What other payment features does the platform offer?
The platform provides the ability to create invoices, request payments through payment links, and pay vendors using ACH or wire transfers. Businesses also have access to a wallet feature for receiving and distributing payments.
How does the platform handle cross-border payments?
The platform allows international payments to be sent into a wallet in USD. It simplifies the process by eliminating the need for submitting forms to banks.
What service is needed for cross-border payments?
A payment solution that supports cross-border transactions, enabling international payments to be received in a single currency, such as USD, without the need for complex paperwork and lengthy bank procedures.
Can invoices be uploaded for every payment?
Yes, each credit card payment requires an invoice or supporting document to be uploaded for review before processing.
How does the vendor receive payment notifications?
Vendors will receive an email or app notification when a payment is sent to them. The notification will include details such as the amount and the name of the company or individual who sent the payment.
How does the platform support business account setup and international payments?
After verification, the user will be able to link a business bank account and use it for processing international payments. The platform facilitates transactions and offers support in the account setup process.
Can I store customer-specific information like citation numbers within the payment link?
Yes, you can include custom fields such as citation numbers in the payment link, allowing you to track payments and link them to specific citations.
How does the payment link feature work for receiving payments?
You can send payment links to your clients. They can pay via ACH or credit card. Once the payment is received, you can choose to print a check or deposit it directly into your account, with a $10 fee per transaction for check deposits.
What are the fees for ACH, wire transfers, and real-time payments?
ACH payments: 1% of the transaction amount, with a maximum fee of $5. Wire transfers: A flat fee of $10 per transaction. Real-time payments: A maximum fee of $30 per transaction.
How are payments made using a credit card processed?
Payments can be made via ACH or by mailing a check to the recipient. You will need to upload supporting documents such as invoices or agreements to process these payments.
Can employees request payments from consumers?
Yes, employees can request payments, but permissions can be restricted. The admin can set user permissions to control access to various features.
Does the mobile app have all website features?
Yes, the mobile app provides 99% of features from the website, including credit card payments.
How to handle payments larger than one card's limit?
For larger payments: Process multiple transactions, one per card. Use the same invoice for each transaction. You cannot split a single transaction across multiple cards. There's no limit on the number of transactions (3-4 cards is fine). Process them ...
What is the typical implementation timeline?
The implementation timeline typically takes 1-2 weeks, depending on the customization needs. Some organizations may aim to go live as soon as possible, ideally within a month.
How long does it take for funds to be deposited?
ACH: Up to 2 business days Wire transfer: 2–6 business hours (same day)
What other payment features are available?
Users can print and mail checks, send ACH payments, process wire transfers, and create virtual cards (Mastercard).
How can customers pay?
Payments can be made via payment links using bank transfers or credit/debit cards. Invoicing with a payment link and manual ACH debits are also supported.
What payment processing options are available?
ACH transfers (2–5 business days). Same-day ACH. Real-time payments (RTP) within 10 minutes. Debit card payments. Check printing and mailing service. International and domestic Wire transfer.